Terms of service
Terms of Service – The Overload
Last updated: 3rd October 2025
Welcome to The Overload. By using our website, you agree to the following Terms of Service (aka the boring but necessary fine print). Please read them (or at least skim while sipping coffee). If you don’t agree, that’s fine — but then you can’t use our site or buy our stuff. Fair? Good.
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1. General Stuff
This website is owned and operated by The Overload. When we say “we,” “our,” or “us,” we mean The Overload team (the chaotic legends behind the brand).
When we say “you,” we mean you — the brilliant human reading this, browsing, or shopping here.
By accessing our site or purchasing something from us, you’re agreeing to play by these rules.
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2. Online Store Terms
• You must be at least 18 years old to use this site. If you’re under 18, get a parent/guardian (or someone with a credit card) to supervise.
• Don’t use our products for anything illegal or dodgy. No exploding candles, no laundering money through room sprays. You get it.
• Don’t hack, spam, or try to break our site. We put too much caffeine into building this thing.
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3. Accuracy of Info
• We try really hard to make sure everything we put on this site is correct. But sometimes, typos happen. Sometimes prices change. Sometimes stock runs out because Karen bought the last one. We reserve the right to fix, update, or cancel things when needed.
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4. Products & Services
• Our products are made with love (and sarcasm). But they’re also limited in quantity, so once they’re gone, they’re gone.
• We reserve the right to change product descriptions, discontinue items, or adjust pricing whenever we like. Basically, don’t get too attached — commitment issues are contagious.
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5. Billing & Payment
• By giving us your payment details, you promise they’re legit and that you’re actually allowed to use them.
• If your payment doesn’t go through, your order won’t either. Simple.
• Prices are in AUD unless otherwise noted. (Sorry, America.)
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6. Shipping & Delivery
• We ship worldwide (because everyone deserves chaos).
• Shipping times may vary depending on where you live, couriers, and whether Mercury is in retrograde.
• Once we ship it, it’s basically in the hands of Australia Post / Sendle / carrier pigeons. We’re not responsible for delays, lost packages, or your postie leaving it in the rain.
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7. Returns & Refunds
• Change of mind? Nope. Buyer’s remorse is not our problem.
• Faulty or damaged items? Email us and we’ll sort it out. We’re reasonable humans (mostly).
• Refunds will only be issued for legit reasons (faulty product, wrong item sent, etc.).
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8. Optional Tools & Third Parties
• Sometimes we give you access to third-party apps, links, or tools (like payment gateways or shipping calculators). We’re not responsible if they mess up. Use them at your own risk.
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9. Personal Information
• Your personal info is handled under our Privacy Policy (spoiler: we don’t sell your data to weirdos).
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10. Warranties & Liability
• We don’t guarantee that our website will always be glitch-free, error-free, or free of mum-life interruptions.
• To the extent the law allows, we’re not liable for damages, losses, or consequences of you using (or misusing) our products or site. If you burn your dinner because you were too distracted sniffing our candle, that’s on you.
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11. Indemnity
• By using this site, you agree to defend and hold harmless The Overload from any claims, damages, or expenses that come from your misuse of our products, breach of these terms, or general tomfoolery.
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12. Changes to These Terms
• We can update these Terms whenever we like. The latest version will always be posted here. Keep an eye out, or don’t — but if you keep using the site after changes, it means you accept them.
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13. Contact Us
Questions about the Terms? Shoot us an email at [Insert Your Business Email]. We’ll get back to you in between coffee refills.
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🔥 Congratulations, you survived the boring bit. Now go shop like the legend you are.