Refund policy

Returns & Refunds Policy

aka The “This Candle Wasn’t What My Soul Needed” Clause

We want you to be obsessed with what you ordered — but hey, sometimes things go sideways. Maybe the hoodie didn’t fit your chaos aura. Maybe the scent triggered a memory of your Year 9 science teacher. Whatever the reason, we got you.

⏳ Return Window (Don’t Let It Rot in the Boot)

You’ve got 30 days from the day your parcel of joy landed to let us know if it’s not working out. After that, we assume you’ve moved in together and named it Kevin.

📦 Return Conditions (AKA: Don’t Send Us Back a Toasted Marshmallow)

To return something:

  • It must be unused (we’re not reselling your half-burnt regrets).
  • It must be in the original packaging (yes, the nice little box you almost threw out).
  • You’ll need proof of purchase (order number, email, or your entire life story).


🚫 Stuff We Can’t Take Back (No Offence)

Some things just can’t be unbought:

  • Sale or clearance items (they were cheap for a reason)
  • Gift cards (nice try)
  • Digital downloads (you already have them, Karen)
  • Custom or personalised stuff (unless we majorly stuffed it up)
  • Used candles, opened melts, or skincare that’s been rubbed on your body — we love you, but… no.


🔁 Need a Swap?

Want a different size, scent, or vibe? Shoot us a message and we’ll sort it out. Just don’t ghost us halfway through the convo like it’s a Tinder date.


💳 Refunds (The Boring but Important Bit)

Once your return hits our chaos HQ and passes inspection:

  • We’ll email you with the verdict.
  • If approved, your refund will head back to your original payment method within 5–10 business days (depending on how fast the banks are feeling).
  • Shipping costs aren’t refundable unless it was our oops.


🔧 Stuffed Up? Broken? Melted in Transit?

Let us know within 7 days of delivery, send us some photos, and we’ll fix it faster than you can say, “My candle exploded and now the house smells like trauma and vanilla.”


🚚 Return Shipping

Unless it was our fault (in which case, we’ll wear it), you’ll need to cover the return shipping. Use a trackable service so we can both sleep at night. If it disappears into the Australia Post void, we can’t help — we’re not magicians. Yet.


📬 Questions? Rants? Love Letters?

Drop us a message at hello@theoverload.com.au or hit the contact form. We read every message — even the ones that start with “I swear I’m not usually like this, but…”